Q: HOW SECURE IS MY PERSONAL INFORMATION?
A: Harry Jean uses industry-standard privacy protection; we don't sell, lease, or otherwise distribute any customer's personal information.
Q: HOW SECURE IS MY ONLINE ORDER?
A: When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored.
Q: DO I NEED TO HAVE AN ACCOUNT TO ORDER?
A: No, you can place an order as a guest.
Q: ARE THERE ANY EXCHANGE RATES?
A: All of our transactions are based in US Dollars. If your credit card is based in another currency, your order will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Q: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
Q: HOW DO I CHANGE OR CANCEL MY ORDER?
A: After your order has been placed, you have 24 hours to contact email@example.com and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Q: WHEN WILL MY ORDER ARRIVE?
A: Delivery will generally take 10-15 business days after the shipment date, depending on the availability of the courier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance, or transportation delay caused by courier service.
Due to the current COVID-19 crisis, economies and operations negatively impacted all around the world. Delivery times may be longer than usual.
Q: HOW DO I TRACK MY ORDER?
A: As soon as your package has been shipped out from our warehouse, we will email your tracking number with a tracking link.
Q: WHY DON'T I SEE THE TRACKING INFORMATION AFTER THE PACKAGE HAS BEEN SHIPPED OUT?
A: Please allow 3-5 business days for the tracking number to update in the system after the package has been shipped out.
Q: ORDERED MULTIPLE ITEMS, BUT ONLY RECEIVED ONE. WHERE IS MY ORDER?
A: We have a large assortment of products, and when you order multiple items at a time, they may be shipped separately, so they get to you faster.
Q: WHEN WILL MY ORDER BE PROCESSED?
A: Orders will be processed within 2-5 business days. Please note that we don't ship on weekends. Please allow extra time for your order to be processed during holidays and sale seasons.
Q: WILL I BE CHARGED CUSTOMS AND TAXES?
A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
Q: WHERE ARE YOU BASED?
A: We are based in Oregon, USA. To expedite delivery times, our products are stored in multiple fulfillment centers around the world, such as the US, UK, Korea, Taiwan, Malaysia, Thailand, China, etc. With this structure, we're able to eliminate unnecessary expenditure such as shipping it to our local warehouse and distributing from there. We want to keep the cost as low as possible and let customers like you enjoy the savings.